Politique d’expédition

Thank you for choosing Boutique Les Héritiers for your shopping needs. This Shipping Policy outlines important details regarding the shipping process for orders placed through our online store.

Processing Time: Once an order is placed, it will be processed within 3-4 business days. Please note that our business days are Monday to Friday excluding holidays. Processing includes order verification, quality checks, and packaging.

Shipping Method: We use Canada Post standard shipping for all our orders. Our standard shipping method involves sending items in envelopes via Canada Post's reliable service. Please note that tracking may not be available for standard shipping envelopes.

Estimated Delivery Times: The estimated delivery time for orders shipped via Canada Post standard shipping envelopes within Canada is typically 4 to 10 business days. Please note that actual delivery times may vary based on factors beyond our control, such as weather conditions and postal service delays.

Shipping Rates: Shipping is alway free.

Shipping Confirmation and Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information (if applicable) and an estimated delivery date. Please note that tracking may not be available for standard shipping envelopes.

Shipping Address: Please ensure that your shipping address is accurate and complete before finalizing your order. We are not responsible for any delays or additional charges caused by incorrect or incomplete addresses provided by customers.

International Shipping: At this time, we only offer shipping within Canada using Canada Post standard shipping envelopes. We do not offer international shipping.

Lost or Damaged Packages: While we make every effort to ensure that your order is packaged securely and safely, we cannot be held responsible for lost or damaged packages once they are in the possession of Canada Post. If you encounter any issues with the delivery of your order, please contact Canada Post directly with your tracking information.

Contact Us: If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service at info@bijouxlesheritiers.com . We're here to assist you!